Casinoscores's Privacy Policy

1Introduction

Welcome to casinoscores.click. This privacy policy explains how we collect, store, use, and protect your personal information. casinoscores is a trusted online gaming platform for millions of users across Bangladesh — and to maintain that trust, we never compromise on your privacy.

This policy applies to all casinoscores services — including the mobile app, website, customer support, and all digital channels. By using our platform, you are considered to have consented to this privacy policy.

2What Information We Collect

Casinoscores collects two types of information — what you provide directly and what is gathered automatically. We only collect what is strictly necessary.

• Information you provide at registration is collected directly from you.
• Conversation records may be retained when you contact customer support.
• Technical data is collected automatically via cookies and web beacons while you use our platform.
• Information may also be obtained from third-party verification services for identity verification purposes.

3How We Use It

Casinoscores uses your information only for specific, legitimate purposes. We never process your data for unnecessary or unrelated reasons.

• Account Management: To create and manage your account and keep it secure.
• Transaction Processing: For processing deposits, withdrawals, and bonus payouts.
• Fulfilling legal obligations: To meet AML, KYC, and other regulatory compliance requirements.
• Security Assurance: To detect and prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To personalize your experience and improve the quality of our platform.
• Contact: To send you important updates, security alerts, and support communications.
• Promotional Communications: To send you special offers and bonus information, with your consent.

4Data Sharing Policy

Casinoscores never sells, rents, or shares your personal data without authorization. However, limited disclosure may occur in the following circumstances:

• Payment Processors: Necessary information is shared with payment providers such as Mobile Pay, Nagad, and Rocket to process transactions.
• Identity Verification Services: With authorized third-party verification agencies to complete the KYC process.
• Legal Obligations: Where required by a court order or a lawful request from a government authority.
• Fraud Prevention: To work with organizations that combat online gambling abuse.
• Business Transfers: In the event of a company merger or acquisition — however, the new owner will be bound by this privacy policy.

5Cookie Policy

Casinoscores uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: To maintain your login session and ensure platform security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: Used to analyze platform usage and improve our services — you can turn these off at any time.
• Marketing Cookies: To show you relevant ads — used only with your consent.

You can disable non-essential cookies at any time through your browser settings. Please note that turning off certain cookies may affect the functionality of some platform features.

6Data Retention Period

Casinoscores does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For the duration of your active account and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years where required by law.
• Communication Records: Support conversations are retained for up to 2 years.
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.
• Marketing Consent: You will be removed from our marketing list immediately upon opting out.

7Your Rights

You have full control over your personal data at casinoscores. In accordance with GDPR and international data protection laws, you are entitled to the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct any inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to restrict how your data is processed under certain circumstances.
• Right to Portability: The right to receive your data in a readable, portable format.
• Right to Object: The right to object to the processing of your data for specific purposes.
• Right to Withdraw Consent: The right to withdraw your marketing consent at any time.

To exercise these rights support@casinoscores.clickto email us. We will respond within 30 business days.

8Children's Privacy

Casinoscores strictly does not provide services to anyone under 18. We do not knowingly collect personal information from individuals under the age of 18.

• Age verification is mandatory during registration.
• If we become aware that data has been collected from a minor, it will be deleted immediately and the account will be closed.
• If parents suspect their child is using our platform, please contact us immediately.

9Policy Updates

Casinoscores may update this privacy policy as needed. We will notify you of any changes through the following methods:

• A notification will be sent to your registered email address.
• A pop-up notice will be displayed when you log in to the platform.
• The date at the top of this page will reflect the most recent update.

Updated policies take effect 30 days after publication. Continued use of the platform during this period will be considered acceptance of the new policy. Explicit consent may be requested for significant changes.

10Contact

For any questions, concerns, or requests regarding this privacy policy, please contact our dedicated privacy team:

• Email: support@casinoscores.click
• Support Hours: 24/7 — Help available in Bangla
• Response time: Typically within 24–48 hours